Your satisfaction is our utmost priority, we are here to ensure that you're a happy customer! We ship orders within 2-3 Days using our mail carrier. Dude, some delays may come over holiday periods, such as public holidays and busy periods that affect shipping like the whole world! We are here for you if you have any queries just email us at Lads@Glossyboys.com.au At Glossy Boys we want you to feel rad always. We have complete confidence in the quality of our products and firmly believe that you will be more than super happy with your Glossy Boys purchase. However, we understand that sometimes things may not go as planned. That's why we offer our amazing 30-day money-back guarantee. No ifs, no buts, just rad vibes. So, no need to worry, simply send us an email at Lads@Glossboys.com.au and we'll take care of everything for you. We'll promptly process a refund for the full purchase price, which will be promptly credited back to you in your original currency. YFree Shipping is offered for orders in Australia over $100 AUD via our standard shipping options. If you live in the Metro area it may get to you faster than anywhere outside Mail Carrier's Australian metro zone. We have a 'no signature needed' standard shipping policy, please make sure you check your neighbours who may be keeping your Glossy Boys safe for you, under planters, behind post boxes (and inside!), or with corporate desks if you are sending to an office. Make sure you look thoroughly for your parcel, it might be placed somewhere to keep it out of the sun or rain.If there is no sign of your parcel please also check in with members of your household, body corporate/building management and even with your neighbours who may have collected this for you for safekeeping. Once you have checked all possible delivery locations and still have no luck in finding your parcel, please: send us a message via socials or Shopify or an email, our contact details: lads@glossyboys.com.au and we can investigate further. Please don’t panic, we’ll make sure your goodies are located one way or another!PRE-ORDERS Can take time! Thank you for your kind patience while we work through them, we will let you know very clearly if any item you order is on PRE-ORDER don't stress! Human hands are picking and packing your order are we are so super excited you ordered from us, clearly you have awesome taste! Thank you for understanding. Any questions at all please email lads@glossyboys.com.au :)) We also have a 30-day return policy, which means you have 30 days after receiving your item to request a return (postmarked receipt). Please ensure you read the instructions for the use of our product carefully, We to some effort to provide you with the understanding that Glossy Boys is a personal care product, so as such cannot be exchanged or refunded after use.
